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FIbre Support

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I don't know where to go from here

Eloisesl
Chatterbox
Private Message TalkTalk
Message 8 of 8

I've been without internet since last Wednesday or Thursday. Last Friday, on my 3rd conversation with the online chat/technical team we were told the problem was the router and that a new one would be sent. I spoke to someone earlier today as we still haven't received it, to be told that no order was placed for a router. I was then disconnected from that chat after an hour, because I didn't respond while they checked the line - again - reconnected to someone else, to go through yet more line checks, to be told the ethernet cable is the problem, despite my telling him we don't connect using an ethernet cable.

I have genuinely no idea where to go from here. Would I be better off getting my own talktalk router to try?

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7 REPLIES 7

Message 1 of 8

Good morning,

 

I'm sorry for the delay. As the line tests are clear, would you like us to send a replacement router for testing purposes to rule this out?

 

Thanks

 

Michelle

 

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Message 2 of 8

Yes it is. 

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Message 3 of 8

OK. Is your router currently connected to the test socket?

Chris

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Message 4 of 8

Hi Chris, we don't have a landline phone plugged in, or one available.

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Message 5 of 8

OK thanks. Are you experiencing any problems with your telephone service, is there a dial tone?

Chris

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Message 6 of 8

I've added my phone number.

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Chris-TalkTalk
Support Team
Staff
Private Message
Message 7 of 8

Hi Eloisesl,


Can you add your TalkTalk home telephone number or account number to your community profile and we'll be happy to take a look at this for you

Chris

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