I've been without internet since last Wednesday or Thursday. Last Friday, on my 3rd conversation with the online chat/technical team we were told the problem was the router and that a new one would be sent. I spoke to someone earlier today as we still haven't received it, to be told that no order was placed for a router. I was then disconnected from that chat after an hour, because I didn't respond while they checked the line - again - reconnected to someone else, to go through yet more line checks, to be told the ethernet cable is the problem, despite my telling him we don't connect using an ethernet cable.
I have genuinely no idea where to go from here. Would I be better off getting my own talktalk router to try?
