Intermittent dropouts most days

[LetsGoPackers]

Hi there

I have 2 issues. My connection drops out almost every day - often for multiple times. To rectify I usually have to reset the power to the router or even do a 20 min reset.

Problems have persisted for a while now, so used the online chat numerous times. Last year, there was suggestion to use a mesh but more recently the advice was to not unplug. While the operative was polite, he was not especially helpful in looking to resolve my problems. 

Secondly - I am paying for Fibre 250, but this is just an imaginary number these days. I am sure the speeds were close to this a few years ago. More recently however, the internet speed is well down on expected and below the guarantee. Your website recently shows 103mps-117mps vs a guaranteed 136mps. My own tests show around 93mps. 

Any help would be great.

[LetsGoPackers]

Hello Chris / Talk Talk team

Any updates please on this? I have had more than a 12 outages today.

Thanks

[KeithFrench]

It does sound more like an unstable connection. That is impossible for any mesh network to fix.

[LetsGoPackers]

Thanks Chris - updated profile as requested.

Lots of problems this morning - 4 drop-offs in the past 90 minutes, so would appreciate your help.

[Chris-TalkTalk]

Hi LetsGoPackers,

Can you also please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[LetsGoPackers]

I have no wired connections. Sometimes the router light stays green, sometimes flashes orange. 

[KeithFrench]

When these drop outs occur does this affect all connections or just wireless ones? What happens to the light on the router?