Internet connection keeps dropping

[#Jenny69]

Since Friday 13th December.  I keep loosing Internet connection.  The light stays solid on the router.

I've tried resetting the router and all the other checks. Even tried testing my line and speed on my account but it wouldn't let me do this it said I needed to contact talktalk. 

We are all having to use our own mobile data to access the Internet and also unable to watch tv . This is very frustrating as I have tried to start a live chat and been left waiting for hours then it's timed out.  That was yesterday and today. So not sure what else to do. as I see a lot of people experiencing the same problems.  

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay - Update 8:40PM  December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.

Thanks

Michelle

[Michelle-TalkTalk]

Hi Jenny,

I'm sorry to hear this. We've raised this particular issue (white light on router/no connection) to our Network Team and they are investigating this particular fault. I'll keep you updated here as soon as I knore more.

Hi Peely, please can you create your own topic and we can take a look for you.

Thanks

Michelle

[Peely954]

Same problem with us

spoken to TalkTalk re booted etc still same problem 

terrible service 

what can we do ??