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FIbre Support

Get expert support with your Fibre connection.

Latest Firmware HG633

Ericb1
First Timer
Private Message TalkTalk
Message 9 of 9

I'm currently running v1.15t can I get the latest Firmware? Hope you can help

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8 REPLIES 8

Message 1 of 9

Hi Eric

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie 🙂

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Message 2 of 9

Thanks yeah that would be great

Message 3 of 9

Hi Ericb1

 

Thanks for updating your Community Profile.

 

I think we should send a new router (Sagemcom WIFI hub) Would you like me to arrange this?

 

Debbie

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Message 4 of 9

Updated profile now

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 5 of 9

Hi Ericb1

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

 

Thanks

 

Debbie

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Message 6 of 9

Wait for them to reply. 

 

I can't remember if these models need it! 

 

They may send you a more recent model anyway once they have tested it, @Ericb1.

Gliwmaeden2, a fellow customer.
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Message 7 of 9

Do I need to have remote support turned on?

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 8 of 9

Leave the router switched on for staff to push through an update after the weekend, @Ericb1.

 

Also ensure that you have completed Personal Information in your community forum profile details. SAVE CHANGES. 

Gliwmaeden2, a fellow customer.
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Anonymous User