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FIbre Support

Get expert support with your Fibre connection.

Latest Firmware HG633

Ericb1
First Timer
Private Message TalkTalk

on ‎17-12-2023 01:02 PM

Message 9 of 9

I'm currently running v1.15t can I get the latest Firmware? Hope you can help

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8 REPLIES 8

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Ericb1

on ‎18-12-2023 08:49 AM

Message 1 of 9

Hi Eric

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie 🙂

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Ericb1
First Timer
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎18-12-2023 08:45 AM

Message 2 of 9

Thanks yeah that would be great

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Ericb1

on ‎18-12-2023 08:44 AM

Message 3 of 9

Hi Ericb1

 

Thanks for updating your Community Profile.

 

I think we should send a new router (Sagemcom WIFI hub) Would you like me to arrange this?

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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Ericb1
First Timer
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎18-12-2023 08:12 AM

Message 4 of 9

Updated profile now

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎18-12-2023 07:37 AM

Message 5 of 9

Hi Ericb1

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Ericb1

on ‎17-12-2023 02:22 PM

Message 6 of 9

Wait for them to reply. 

 

I can't remember if these models need it! 

 

They may send you a more recent model anyway once they have tested it, @Ericb1.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Ericb1
First Timer
Private Message TalkTalk
In response to Gliwmaeden2

on ‎17-12-2023 01:43 PM

Message 7 of 9

Do I need to have remote support turned on?

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎17-12-2023 01:16 PM

Message 8 of 9

Leave the router switched on for staff to push through an update after the weekend, @Ericb1.

 

Also ensure that you have completed Personal Information in your community forum profile details. SAVE CHANGES. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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