Light on router very dull

[pottzy]

The connected light on front of router hardly noticeable,  but the orange light when connecting very bright.

[Debbie-TalkTalk]

Hi pottzy

Thanks for letting us know you've received the router 🙂

If you do experience any further issues then please let us know.

Thanks again.

Debbie

[pottzy]

Thanks for that information will post next week.

Pottzy

[Gliwmaeden2]

Talktalk much prefers you to send the old router back, @pottzy.

Make sure that you get a certificate of posting so that you can track its return. 

This will help avoid any misunderstandings. The returns department is sometimes a little trigger happy, and send out the £50 demand simply because they have not competently processed the return. 

It's helpful to hang onto the proof.

[pottzy]

Hi Debbie

Router arrived Friday thank you.

Router connected Saturday no problems connected light very bright.

I will  keep a check on new Router for a few days and then recycle old one.

Can I recycle locally or must I use the enclosed returns bag.

Thanks again

Pottzy

[Debbie-TalkTalk]

Hi pottzy

No problem. The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Thanks

Debbie

[pottzy]

Hi Debbie

I would  appreciate a replacement router.

Thank you.

[Debbie-TalkTalk]

Hi pottzy

Would you like me to send a replacement router?

[pottzy]

Powered down 16:25 powered up 17:00.

While connecting red/orange flashing light very bright when connected green/white light barely visible.

Status

Connected

Current speeds

Download

55.8 Mbps

Upload

10.4 Mbps

Current Connection time

Online for 00:00:05 day(s)

[Karl-TalkTalk]

Hi,

No Problem 🙂

Let me know and we can check the speed for you.

Karl 

[pottzy]

Busy using Internet at the moment will power down later this evening and check back tomorrow. 

[Karl-TalkTalk]

Hi

Not seeing any dropped sessions and line tests are clear. Sync is at 53mb currently, only slightly down on previous sync rate, and profiles are set correctly.

Can you try powering off the router for 30 minutes to start a new session, then I can check the sync speed again and see if it increases.

Karl.

[pottzy]

Last week the router was disconnecting and connecting approximately every 5 minutes this went on for a few hours and then everything OK  connection speed at router slightly down.

[Karl-TalkTalk]

Hi

Besides the light, does the router work correctly, no issues with the connection or Wifi etc ?

Karl.