Loss of Internet Connectivity

[Pickled]

Hi

I keep getting loss of my Internet Connectivity and it has started occuring pretty much constantly,  every day it drops out and I run through all the trouble shooting, sometimes it works sometimes it doesn't.  I've spent time with live chat as well and that hasn't made any difference. My router is currently flashing a green light and doesn't work.  Any ideas what my next steps are as just following the "switch it off and leave it" steps does nothing?

Cheers

Dave

[Chris-TalkTalk]

OK, if you'd like us to book the engineer visit can you confirm:

• That you accept potential Engineers charges
• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

Thanks

Chris

[Pickled]

I can't check this I'm afraid as I don't have a landline phone anymore.

[Chris-TalkTalk]

Hi Pickled,

I'm sorry to hear that you're still experiencing problems. Are you currently experiencing any problems with your telephone service? Is there a dial tone? any noise on the line?

Chris

[Gliwmaeden2]

You'll need to check the diary to give staff best availability if you want them to arrange an engineer visit,  @Pickled.

They'll request that you accept potential engineer charges, so it's worth taking time to read this information page:

https://community.talktalk.co.uk/t5/Articles/Engineer-charges/ta-p/2207291

I'll re-escalate this thread for you so that it is back in the queue for attention from staff. They'll be on here during the day, @Pickled.

[Pickled]

I've been on holiday so I've only just seen the response. It's still dropping out regularly, currently got an orange light on the router and no internet. What are my next steps?

[Debbie-TalkTalk]

Hi Pickled

I'm really sorry to hear this.

If the connection is dropping with 2 different routers at the test socket then the next step will be to arrange an Openreach engineer visit.

[Pickled]

It's been pretty terrible to be honest, works for a bit then goes down. Got a green flashing light on the router now and no internet. What are my next steps please as this is getting increasingly frustrating.

[Michelle-TalkTalk]

Good morning,

I'm sorry for the delay. How has your connection been since your last post?

Michelle

[Pickled]

My Internet has gone down again now, and has been down for about an hour.  Is there anything that can be looked at again?

Cheers

[Chris-TalkTalk]

That's great, thanks for letting us know

Chris

[Pickled]

It seems to have been better over the past couple of days, cheers

[Chris-TalkTalk]

Hi Pickled,

DLM has changed the profile again, has it been any better at your end over the last day or so?

Chris

[Michelle-TalkTalk]

Morning,

Ok, we'll re-check the connection stats again on Friday and will post an update here.

Thanks

Michelle

[Pickled]

Thanks for checking, it's still been temperamental so hopefully will settle down in the next few days!

[Debbie-TalkTalk]

Morning Pickled

It looks like DLM is still optimising the line following the work/reset completed by Openreach.

We will check this again on Friday.

[Debbie-TalkTalk]

Hi Pickled

No problem 🙂

I will post back here on Wednesday.

Thanks again.

Debbie

[Pickled]

That's great, thanks for your help.

[Debbie-TalkTalk]

Hi Pickled

Thanks for updating your Community Profile.

I've completed a line test and this shows that Openreach have carried out work on the line recently and they have advised to allow time for the line to stabilise.

Please can you leave the router connected without rebooting for 48hrs and then I can check the connection stats again on Wednesday?

[Pickled]

All done, cheers

[Debbie-TalkTalk]

Hi @Pickled 

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie