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FIbre Support

Get expert support with your Fibre connection.

My connection is being throttled to 100mbps

nialljbell
First Timer
Private Message TalkTalk

‎02-11-2024 03:34 PM - edited ‎02-11-2024 03:35 PM

Message 3 of 3

I'm a former Shell customer. My speed is consistently throttled to 100mbps when it should be 150mbps.

 

I've tried ringing and using the online chat in hopes of resolving this. Both a tremendous waste of time.

 

How do I go about actually getting the speeds I should be?

 

Thanks

 

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to fr8ys

on ‎04-11-2024 07:03 AM

Message 1 of 3

Hi @nialljbell 

 

I'm really sorry to hear this.

 

I can see that fr8ys has provided you with the contact details for our Shell Migration support team.

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fr8ys
Community Star
Private Message TalkTalk

on ‎02-11-2024 04:46 PM

Message 2 of 3

Hi,

 

You'd be best to speak to the Shell Migration team on 03451 720088 (open 9am - 7pm) to resolve this.

 

TalkTalk do not offer a 100mps contract so have moved you to the 150mps contract but as it was a like for like transfer it may be a confusion over the contract name rather than moving you to 150mps.

 

The dedicated team will be able to advise you.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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