Hi,
I was on fibre 65. My router gone kaput. I have spent 4hrs with the service agent. I think I'll commit suicide at this rate.
I need a new router as children doing GCSE and I work from home sometimes.
The help people made me do hundreds of resets etc.etc.
I know the router is faulty because a) it does not connect to the internet. b) I cannot see it's said on any device. c) I borrowed a neighbour's modem router and that works fine.
Talk talk initially said I'd run out of data. I said I'm full fibre unlimited. He then sent me a chatgpt copy and paste of what running out of data means..!
He then having explained I don't use the internet much and have not exceeded a fake limit then tells me that he sent me a router a month ago!
I said what rubbish are you talking about? I just had this problem for the last 3 days!
He then tells me to connect a non existent router and then later threatens with of we send engineer and if no fault I will be charged.
I said, look the router is faulty. I've had it for years and never replaced, my next door neighbours router works fine.
After 4 hrs over several days.. I don't know what to do. I then went to buy a router from Argos, but that's a router apparently I need a modem router!
Anyone sensible at talking talk can give me a ring to sort out a new router or even a second hand one that's working?
Thanks.
