Nat keeps changing on xbox series x

[langy71]

Hi,for a few weeks now my nat keeps going from open to stricked.i have to reboot the router.

Any help

[langy71]

HI again,my son plays tournaments in games and at the moment he can't rely on the connection.its not good.

[langy71]

Hi yes,the xboxbox does need UPnP,to work properly.when I go to connection test it says strict and Upnp is no available.when I reboot the router it comes back as open Nat type.when I try it the next day it goes back to strict.

Regards 

[KeithFrench]

Hi @langy71 

Thanks for confirming your connection type.

Are you just relying on UPnP to open the required ports, which is the normal method? However, not only is this highly insecure, exposing all of your devices to untold malware, or are you using port forwarding, which is far safer? If you have the Sagemcom FAST 5364 or 5464, there is a bug in the current firmware (V174) where UPnP does not work anyway.

[langy71]

My profile has been updated,my xbox is wired to the router.

[Debbie-TalkTalk]

Hi langy71

Thank you. I've asked our Devices Team to take a look at this and I will post back here as soon as I have further information.

Debbie

[langy71]

Profile has been updated 

[Debbie-TalkTalk]

Hi langy71

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

[langy71]

Hi,I have tried that.this is stopping me and my son playing multiplayer Games.it has only started doing this everglades since the live chat sent a new update to the router.i would like it resolved.

Regards 

[Debbie-TalkTalk]

Hi langy71

I have seen a couple of customers mention this now. Can you try a 30 minute power down of the router please?

[KeithFrench]

How is your XBox connected to your router - Ethernet or wireless?