New Fibre Connection Is Just As Bad

[Ryoma2040]

I recently switched to fibre from the regular 'fast broadband' (Activated on the Tuesday, it is now Saturday) because of repeated problems with the line slowing, disconnecting and occasionally being off completely for days at a time. I was told by several people that those issues were due to the old copper line so swapping to fibre would solve that as it is a newer and completely different line.
Initially the speeds were about the same (3.1 Mbps down on copper vs 3.5 Mbps on fibre) and since I live in the middle of nowhere, this was pretty much what I was expecting.
However, on Thursday the connection dropped to 3.2 Mbps and on Friday was 2.8 Mbps. Now on Saturday it is 1.8 Mbps and I am being subjected to random disconnects again. So the issue has clearly not been resolved by swapping to fibre.

This morning I ran the line test on the TalkTalk website and it registered a fault on the line.
I tried to explain this to the TalkTalk team on Twitter who told me that my line was showing no issues and that I should be happy with my speed of 1.8 Mbps because that was slightly better than their last recorded test of 1.6 Mbps. They then attempted to blame my home devices for the issue and did not seem to understand that the connection itself was dropping and reconnecting slower each time.

This has been going on for a month now and I'm at the breaking point.
All connection speeds were taken from the TalkTalk Wi-Fi Hub Dashboard and ARE NOT 3rd party speed tests. 

Any help is appreciated.

[Ryoma2040]

It's good to go.

[Chris-TalkTalk]

OK thanks, just let us know when it's connected to the test socket and we'll run the  test

Chris

[Ryoma2040]

I'll do that now. 
The voice service seems to be fine.

[Michelle-TalkTalk]

Morning,

I'm really sorry to hear this and I will take a look now. I've run a test on the line which has detected a potential fault towards the property. Would it be possible to connect the microfilter and router at the test socket please so we can re-run the line test again in this set up? Is the voice service also affected?

Thanks

[Ryoma2040]

It seems my issues have returned. I've been getting connection drops for the past few days but today has been by far the worst.
I have been disconnected several times today and the connection was at 1.6Mbps for the majority of the time it was connected.
It's varying wildly at times, dropping and increasing by as much as 60% of the highest speed between disconnects. 

[Chris-TalkTalk]

If you do experience any further problems just let us know

Chris

[Ryoma2040]

So far I've not had any issues. Hopefully a bad socket was all it was.

[Michelle-TalkTalk]

Morning,

I've just saw your post and I'm really glad to hear this 🙂 How has the connection been so far?

Thanks

[Chris-TalkTalk]

OK, thanks for the update 🙂

[Ryoma2040]

An engineer has just been and replaced the phone socket. He said it may just be that it was damaged by lightning but he's going to do some more checks on the line to be sure.

[Chris-TalkTalk]

Ok thanks, I'll check for further updates later

Chris

[Ryoma2040]

No, I haven't seen them at all.

[Michelle-TalkTalk]

Morning,

No additional updates as yet. Have you seen Openreach outside the property?

Thanks

[Ryoma2040]

That's good to hear!

Thanks for keeping me updated.

[Michelle-TalkTalk]

Morning,

It looks like they are working on the fault today so hopefully we will know more by this afternoon.

Thanks

[Michelle-TalkTalk]

Good afternoon,

I've re-checked again and no additional updates as yet, the fault is still under investigation with Openreach. I will check again first thing tomorrow morning.

Thanks

[Michelle-TalkTalk]

Morning,

No additional updates as yet. We'll re-check again later on this afternoon.

Thanks

[Michelle-TalkTalk]

Hi,

No problem. We usually advise it can take between 48-72hrs but hopefully there will be an update at some point tomorrow.

Thanks

[Ryoma2040]

Thank you very much.

[Michelle-TalkTalk]

Hello,

Thanks for confirming. As the line test has detected a potential external line fault, I've passed this over to Openreach now for an external line investigation to be completed. We will re-check again first thing in the morning for an update on the fault for you.

Thanks