New Router

[Martin116]

Hi, the speed of my router is varying dramatically (down to 17) and since it is almost 5 years old I would like a replacement please.

Thanks

[Debbie-TalkTalk]

Hi @Martin116 

Thanks for updating your Community Profile.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Thanks

Debbie

[Gliwmaeden2]

You are best speaking to the Shell Migration team for support re the router and speeds. Call 03451 720088 from your landline or use Chat, @jonraby.

Staff are not back on here before Monday, and if you still need help, you need to return to the message board and click on start a topic to begin your own thread. 

Staff will be responding to @Martin116 after the weekend, on this thread.

[jonraby]

Hello, 

My internet speed has slowed considerably since I changed to talk talk from shell/post-office, I've had the same zytel router for about 6 years now. Could this be a cause for a slower speed, any advice would be appreciated.

Kind regards Jon.

[Debbie-TalkTalk]

Hi @Martin116 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie