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FIbre Support

Get expert support with your Fibre connection.

WiFi not working

sarahdonaldson2021
First Timer
Private Message TalkTalk
Message 3 of 3

Hi. Since I renewed my contract on the 18th December a number of my devices at home can connect to WiFi. I tried everything from restarting the router to restarting the devices. They can't seem to see it even when put details manually. They worked fine before. Maybe you should send me a new router?

Kind regards 

Sarah 

0 Likes
2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi @sarahdonaldson2021 

 

I'm sorry to hear this. Did you try the factory reset? (pin hole reset for ten seconds)

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fr8ys
Community Star
Private Message TalkTalk
Message 2 of 3

Strange as some are connecting and some not.

Have you tried resetting the router to factory settings using the pinhole on the router until it restarts?

Could you try this and let us know how it goes?

Thank you.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).