New home - eero won’t connect

[BlinkingEero]

Hi, 

I have city fibre and moved house last week. City fibre installed router at new place on Friday, four green lights, eero flashed blue and detected, can’t connect at last stage. App says something about IP address. Talk Talk customer service has been unable to sort it out despite hours on phone (which I don’t have time for). I am wondering whether it might have something to do with me having same TalkTalk account but registered with another eero previously? I deleted my eero account completely and started new one but this hasn’t helped. Any ideas? I really need to be able to get online. 

[Chris-TalkTalk]

Hi BlinkingEero,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[MajorBash67]

I think you are correct, looks like your talk talk account is still tied to the old address equipment. I presume that Talk Talk will need to contact City Fibre to migrate your account and tie it to the new address equipment. I would either wait if you can or escalate the issue further with talk talk.