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FIbre Support

Get expert support with your Fibre connection.

New old router

Stratoc1
Team Player
Private Message TalkTalk

on ‎24-01-2025 03:51 PM

Message 23 of 23

Hi I used my own TP Link Router for about 8 years until the heat sync fell off.

I got the router Talktalk sent me It's a Sagemcom Fast 5364 and it works a treat.

I just wondered on my account it says we can't recognise your router and firmware?

Is it still supported and do I have latest firmware? Just wondered as I reckoned if you can't recognise it you can't update it.

Like I said works a treat just wondered if there had been security updates in the last, must be 9 years!

TIA 

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22 REPLIES 22

Stratoc1
Team Player
Private Message TalkTalk

‎24-01-2025 04:52 PM - edited ‎24-01-2025 04:53 PM

Message 21 of 23

thanks, can I download it anywhere, that seems to be the only way to do it manually?

is this my firmware? sg4k10001400t 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎24-01-2025 04:09 PM

Message 22 of 23

The current firmware is V206.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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