New router

[R1ch2024]

Hello I have had. A fault recently and open reach said for me to ask for a new router as the current one is old and can be degrading the performance (it's about 8 years old) 

[Debbie-TalkTalk]

Hi @R1ch2024 

Thank you. You're welcome 🙂

Debbie

[R1ch2024]

Amazing thankyou very much for sorting that out so quickly, I shall do 

[Debbie-TalkTalk]

Hi @R1ch2024 

Thanks for updating your Community Profile 🙂

The router is on its way, there will be no charge for this.

Please allow 24-48hrs for this to arrive. Let us know how you get on.

Thanks again.

Debbie

[R1ch2024]

Hi Debbie thankyou very much would there be a charge at all? I have added the information to my profile now ( I think)

[Debbie-TalkTalk]

Hi @R1ch2024 

I can send you a replacement router.

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie