New router

[R1ch2024]

Hello I have had. A fault recently and open reach said for me to ask for a new router as the current one is old and can be degrading the performance (it's about 8 years old) 

[Debbie-TalkTalk]

Hi @R1ch2024 

No problem. That's great, thanks for letting us know 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[R1ch2024]

Good afternoon sorry late reply not had chance to reply as work. Replaced the router and cheated by changing the WiFi name to old one and password ( so much easier than re adding all devices to new router lol) works perfect thankyou for the replacement 

[Debbie-TalkTalk]

Morning @R1ch2024 

Is everything working ok with the replacement router?

[Debbie-TalkTalk]

Hi @R1ch2024 

No problem 🙂

Please let us know how you get on.

Thanks

Debbie

[R1ch2024]

Hi Karl, I will set it up once I get home tonight and update you thanks for the update 

[Karl-TalkTalk]

Hi

I'm showing the router as delivered.  Set this up when you can and let me know if there are any issues.

Regards,

Karl. 

[Karl-TalkTalk]

Hi @R1ch2024 

I've sent you a PM with the tracking info for your router delivery.  

This is usually within 48hrs, however due to the recent bad weather in parts of the country, check your parcel tracking for up to date delivery timings.

Thanks  

Karl. 

[Debbie-TalkTalk]

Hi @R1ch2024 

Thank you. You're welcome 🙂

Debbie

[R1ch2024]

Amazing thankyou very much for sorting that out so quickly, I shall do 

[Debbie-TalkTalk]

Hi @R1ch2024 

Thanks for updating your Community Profile 🙂

The router is on its way, there will be no charge for this.

Please allow 24-48hrs for this to arrive. Let us know how you get on.

Thanks again.

Debbie

[R1ch2024]

Hi Debbie thankyou very much would there be a charge at all? I have added the information to my profile now ( I think)

[Debbie-TalkTalk]

Hi @R1ch2024 

I can send you a replacement router.

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie