New router

[Lisarowe14]

Hi been with TT for 5 yrs and the internets performance has been declining the past couple of weeks. Is there anyway I could get a new router as the router I’ve got now I’ve had since the beginning of my contract and it’s not working properly for example every day without fail it will turn off or disconnect resulting in me having to reset the router multiple times throughout the week. Sometimes resetting it works but there has been times where I’ve had to wait up to 2-3 hrs for the router to connect 

[Karl-TalkTalk]

Hi @Lisarowe14 

Has the router arrived, and did this help ?

Thanks  

Karl. 

[Karl-TalkTalk]

Hi @Lisarowe14 

I've sent yo the tracking number for your router via PM.  This is at the local delivery office, so this will be with you soon.

Thanks  

Karl. 

[Debbie-TalkTalk]

Hi @Lisarowe14 

Have you received the replacement router?

[Debbie-TalkTalk]

Hi @Lisarowe14 

I'm sorry to hear this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Please let us know how the connection compares with the replacement router.

Thanks

Debbie