No external IP address eero

[Arabest]

Seem like I'm not the only one having this issue, which can't be resolved by those at Tech support when you call them.

I was on the phone for 90mins listening to a female stumble her way through 3 diagnostics tests, (of which I got no answer as to how they had gone), the Eero set up process and then finally was told that an issue would be raised with City Fibre and I would receive an email to confirm this. Still not got it.

I have seen on other threads that there are people at Talk-Talk, @chris in particular, that can help and that this can be resolved.

Please help

[Chris-TalkTalk]

That's great news Scott, thanks for letting me know 

Chris

[Arabest]

I don't know if you did anything or not but I tried the App again and I'm now connected to the internet.

So thanks for your time and hopefully there will be no further issues

cheers

Scott

[Arabest]

It was disconnected but i have now reconnected it

[Chris-TalkTalk]

Thanks. So just to confirm, you currently have the eero connected to the ONT with the Ethernet cable?

Chris

[Arabest]

Apologies. I put it in Biography.

Changes made

cheers

[Chris-TalkTalk]

Could you check that please, I can only see your order number in the private notes section

Chris

[Arabest]

That's me added my address Chris.

Cheers

[Chris-TalkTalk]

Hi Arabest,

I'm sorry to hear that you're experiencing problems with your service. Could you add your address to the private notes section of your community profile and I'll take a look at this for you

Chris

[Gliwmaeden2]

Staff will be back after the weekend, @Arabest.

Ensure that your community forum profile details are complete, for them to identify your account. 

Go via your avatar/name; settings; Personal Information. Any extra information goes in Private Notes at the end of that section. SAVE CHANGES.