No internet connection, Hub not working

[sylvia1316]

Hi

3 days ago our Wi-Fi Hub stopped working properly, the amber light on the front of the router is flashing constantly in start up mode. Network not visible to any devices. We don't have another router to test, and the phone line is working correctly. The Hub is a FAST 5464-2.T4

I am writing this on behalf of my elderly grandparents-in-law, one of whom has mobility, hearing and visibility issues and the other is his full time carer. They rely on the internet for a number of things like online shopping etc.

Thanks very much  

[Chris-TalkTalk]

Hi sylvia1316,

Just to confirm, are the details in your community profile those for your grandparents-in-law?

Is their telephone service working, Is there a dial tone?

Chris

[Gliwmaeden2]

@sylvia1316, forum staff are not back before Monday. 

You could try using Chat/ phoning 03451 720088 over the weekend, but unless you have PoA or nominated user status, they may not be able to help unless you are phoning from their Talktalk landline and they can pass security questions while you are there.

Check opening hours:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Otherwise, please add their details in the Private Notes section, near the end of Personal Information. Go via your avatar; settings, drop down menu to access the profile area. Scroll down further to SAVE CHANGES.