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FIbre Support

Get expert support with your Fibre connection.

No internet connection

Grahamwood
First Timer
Private Message TalkTalk

on ‎31-12-2024 08:41 PM

Message 8 of 8

Hi we have no internet connection and have lost it several times today. I’m in the York area. Has any one else had the same issues 

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7 REPLIES 7

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Grahamwood

on ‎02-01-2025 06:52 AM

Message 1 of 8

Hi Graham,

 

Did you power off for 30 minutes to reset the session, and did this help?

 

Thanks  

Karl. 

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ferguson
Community Star
Private Message TalkTalk
In response to Grahamwood

on ‎31-12-2024 11:17 PM

Message 2 of 8

It is, but it should allow the session to reset completely if remote issues have been resolved. Let us know how you get on. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Grahamwood
First Timer
Private Message TalkTalk
In response to ferguson

on ‎31-12-2024 11:15 PM

Message 3 of 8

I have switched it off a couple of times to day but not 30 mins. That’s an exception long time for a reset! But will try. Thanks 

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ferguson
Community Star
Private Message TalkTalk
In response to Grahamwood

on ‎31-12-2024 11:11 PM

Message 4 of 8

OK, it does seem that City Fibre have had issues in the York area over the last day or so.  Have you tried switching off the ONT and router for 30 minutes to see if that kicks it back into life?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Grahamwood
First Timer
Private Message TalkTalk
In response to ferguson

on ‎31-12-2024 10:58 PM

Message 5 of 8

Hi yes we are on city fibre. Seem to struggle on keeping the connection to the internet quote a lot of late?

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ferguson
Community Star
Private Message TalkTalk

on ‎31-12-2024 09:54 PM

Message 6 of 8

@Grahamwood 

Looks like the issue may have recurred judging by the times reported. Are you on a City Fibre connection? 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎31-12-2024 09:07 PM

Message 7 of 8

See here, @Grahamwood:

 

https://community.talktalk.co.uk/t5/Fibre/York-Area/td-p/3088092#M398167

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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