No internet - hub continuously flashing amber.

[DreadKeeper]

Hello,

as title states no internet and hub permanently flashing amber been like it for 3 days now.

device version - FAST 5364-3.T8

I have run every test I can find online and spent over an hour and a half on a chat with technical support and run every test they suggested before the chat was disconnected.

Main TalkTalk line test shows no connection between hub and TalkTalk, I have tried a wired connection also and still no internet.

anyone have any other suggestions?

[Debbie-TalkTalk]

HI DreadKeeper

I'm so glad to hear that the fault has been resolved 🙂

If you do experience any further issues then please let us know.

Thanks

Debbie

[DreadKeeper]

Good morning Debbie, 

the open reach engineer has just been and the issue appears to be resolved, something had happened in the green junction box at the end of the road

thank you all for the assistance

[Debbie-TalkTalk]

Hi DreadKeeper

Thanks for your reply.

I've booked the first available appointment and this is for 22/01 AM (8am - 1pm)

Please let us know how you get on following this visit.

Debbie

[DreadKeeper]

Hello Debbie,

I am a night worker so am available during am and pm for an engineer visit, I understand that if it’s within the bounds of my garden/house I am liable for the charges

[Debbie-TalkTalk]

Hi DreadKeeper

Apologies for this.

I will need to arrange an Openreach engineer visit to the property. Please can you provide your availability AM and PM?

Please can you also confirm potential engineer charges Engineer charges

[DreadKeeper]

Hello Debbie,

the cable arrived 10 minutes ago and I can confirm no dial tone whatsoever, which is slightly concerning as this master socket is only 6 or so months old

[Debbie-TalkTalk]

Hi DreadKeeper

Ok thanks for confirming. If you have no dialtone then we will need to raise this fault first.

If the line is working ok for calls then we can raise the BB fault.

[DreadKeeper]

Hello Debbie,

I can confirm I have tried the router plugged into the 5CMK4 faceplate and with the faceplate removed directly into the test socket and neither one makes a difference

[Debbie-TalkTalk]

Hi DreadKeeper

Can I just check, did you connect the new router directly at the test socket?

[DreadKeeper]

Router arrived and installed, same thing just constantly flashing amber.

The landline also arrived but didn’t come with the cable so I’m waiting on that to arrive before 1pm tomorrow from Amazon.

[Chris-TalkTalk]

I've ordered the router, it should be with you within a couple of working days

Chris

[DreadKeeper]

Hello Debbie, 

I believe that would be an appropriate course of action to try and hastily resolve this issue.

I am still waiting on the landline to arrive

[Debbie-TalkTalk]

Hi DreadKeeper

Would you like us to send a replacement router first so we can rule out any potential faults with the router?

Thanks

[DreadKeeper]

Hello Chris,

I don’t actually have a landline phone, I’m waiting for one to turn up today.

[Chris-TalkTalk]

Hi DreadKeeper,

Sorry to hear that you've been experiencing problems with your service. Is your telephone service OK, is there a dial tone?

Chris