Now i am Fibre 150 with an eero router my Desktop computer has gone to snails pace !!

[WHALLETT]

Can anyone help here or an Talktalk expert. On Friday 19 July i went on Full Fibre 150, with a digital voice adaptor. The speed coming into my house is excellent at 151Mb, but I have noticed my desktop computer is running now at a snails pace.

When using say Chrome, it takes ages to find and download a file/subject. Although its high speed coming into my house, my desktop doesn't like it. Wish I could go back to the copper wire.

Are not the WIFI signal strong enough within my house to give it the power it needs. I have done a normal Talktalk speed test and it says 2Mbps, and I know this is nonsense.

My desktop WIFI is set at 2.4Ghz and I don't think I can change it.

I have tried lifting the desktop from the floor where its been for several years, putting now on a table in the same room, it makes no difference.

Any ideas how I can regain the speed I have lost since converting to full fibre. 

I’ve now updated my community profile as requested this morning. 

[Chris-TalkTalk]

Hi WHALLETT,

If another eero is required we may be able to supply this free of charge

Chris

[WHALLETT]

If an extra eero 6 is required as you mentioned to give me coverage into the next room, then do I have to pay for it, do I have to get the Openreach engineers in ?

Thanks

[WHALLETT]

Microsoft Windows [Version 10.0.19045.4651]
(c) Microsoft Corporation. All rights reserved.

C:\Users\Bill>netsh wlan show drivers

Interface name: Wi-Fi

Driver : Dell Wireless 1705 802.11b/g/n (2.4GHZ)
Vendor : Qualcomm Communications Inc.
Provider : Qualcomm Communications Inc.
Date : 21/10/2016
Version : 10.0.0.349
INF file : oem26.inf
Type : Native Wi-Fi Driver
Radio types supported : 802.11b 802.11g 802.11n
FIPS 140-2 mode supported : Yes
802.11w Management Frame Protection supported : Yes
Hosted network supported : Yes
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA-Enterprise TKIP
WPA-Personal TKIP
WPA2-Enterprise TKIP
WPA2-Personal TKIP
Vendor defined TKIP
WPA2-Enterprise Vendor defined
Vendor defined Vendor defined
WPA-Enterprise CCMP
WPA-Personal CCMP
WPA2-Enterprise CCMP
Vendor defined CCMP
WPA2-Enterprise Vendor defined
Vendor defined Vendor defined
WPA2-Personal CCMP
Vendor defined Vendor defined
Authentication and cipher supported in ad-hoc mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA2-Personal CCMP
Vendor defined Vendor defined
Wireless Display Supported: Yes (Graphics Driver: Yes, Wi-Fi Driver: Yes)

C:\Users\Bill>

Thank you for your help Keith

You may gather from all my notes, that I keep repeating that I believe i am not getting the signal strength anymore. This is because my Dell Desktop is sometimes struggling since going onto full fibre. Also oddly I cannot get a signal anymore in my garden, my iphone has to resort to 4G for example.

Reception outside wasnt an issue before the conversion to full fibre.

Yes it is an old computer, but there again I did not have an issue before the conversion.

In all my replies I have never complained about speed as i am sure its 150Mbs as reputed, my issue is reliability, its struggling.

I am quite happy to wait the full 10 days to allow the network to settle down if you think that may help. I am personally loathed to make any alterations this end to router or the Wi-Fi configurations in case it’s an unreversible backwards step.

You asked if I have any wired connections. On the back of the eero 6 is two ports, one is for the eero and the other for the voice adaptor, I dont have any other.

[KeithFrench]

Hi @WHALLETT 

@Michelle-TalkTalk has asked me to help you. Apologies for a bit of a long post.

You mention that your desktop PC's Wi-Fi adapter will only work on the 2.4GHz band, if so this will never get speeds anything like 150Mbps, but as your old package seemed faster, it is not the only issue here. What WiFi adapter is in your PC, it sounds as if it might be very old. If you don't know what it is, just launch the Windows command prompt (cmd). Once that Window is displayed type:-

netsh wlan show drivers  

Then press the Enter key. Just copy & paste the results here, or better still PM them to me (to preserve your privacy).

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

However, other factors should be investigated first. When this happens, what is the status displayed in the app for the internet connection? Do you have any wired connections & if so, how do they perform?

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Whilst the eero is supposed to manage Wi-Fi interference, if this is very bad, particularly in the 2.4GHz band, then it cannot do anything about it, no router can. The same goes for any router at that point. Other things that may then need to be investigated are its location within your property and the WiFi bands that you use. It is possible that you may also need to purchase additional eero nodes as it is supposed to operate as part of a mesh system. I can help with any of this. However, I would suggest that you follow my help to find out what the root cause of the problem is, before throwing money at it.

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

[Michelle-TalkTalk]

Hi,

Ok, we'll check back in with you on Monday to see if there is any improvement. If it is a coverage issue then an additional eero may be required to make a mesh system.

@KeithFrench  Do you have any additional advice please?

Thanks

Michelle

[WHALLETT]

Thank you Michelle for reminding me that there are notes available to improve slow speeds. I have reviewed the notes and cannot see there’s much I can do. Last Friday the Openreach engineer replaced my existing talktalk Wi-Fi hub and setup an eero 6 router.

I am sure he did it right, I don’t have any doubts.

My environment is just the same, that’s same room size, composition of walls etc, but I feel the strength of the signal is less than the router it replaced.

The only thing I can do is to wait a full 10 days as your guide notes suggest whilst the eero 6 settles down ?

But in the meanwhile is there anything you or I could do to improve/boost the Wi-Fi signal.

Many thanks

[Michelle-TalkTalk]

Hi,

Ok thank you. Can I just confirm, if you've also had a look at the below guide?

Slow speeds on your eero network - TalkTalk Help & Support

Thanks

Michelle

[WHALLETT]

I have one eero and that was installed on 19 July 2024.

I do have also an iphone, and that cannot pick up the wifi signal when out in the garden, its about 8-10 metres away from the router (just checked it again). The old wifi did !!

The Desktop suffers the most and thats only 6 metres away for the eero, it just seems to be lacking signal strengh.

Visitors to my house also made a comment, and thats a Samsung phone.

Any suggests about boosting the signal strengh ?

Many thanks

[Michelle-TalkTalk]

Morning,

How many eeros do you have please? How far is the desktop from the eero? Is the desktop the only devices experiencing this issue?

Thanks

Michelle

[WHALLETT]

Thank you Michelle, yes I would like your help.

I have noticed that my desktop appears to be running slower since going onto full fibre at the weekend. Perhaps it needs more time to settle down as its only been 6 days since the engineer installed it ?

I know the speed coming into the router is fine at 151Mbps, but when I do searches , or click on links etc etc, whilst using the browser, its very slow on my Microsoft Windows 10 Desktop, but it wasn’t before !!.

I have lifted the desktop off the floor and its now five foot higher, but it’s made no perceivable difference. Now I am trying a different browser, just changed yesterday from Google Chrome to Microsoft Edge, it’s too early to comment just yet.

Also in the past I could pick up my Wi-Fi on the garden, now I cannot. I live in a small bungalow, I should be able to get reception in all rooms and just outside in the garden.

What’s going wrong, the Wi-Fi signal appears to be weaker now in strength as its giving problems with Desktop and has a limited range (no signal in the garden)

Is there any tweaks I can do myself, or anything you can do to boost the signal ..

Many thanks

[Michelle-TalkTalk]

Morning,

Do you still need assistance with this?

Thanks

Michelle

[Chris-TalkTalk]

Hi WHALLETT,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris