Openreach box missing plug socket

[Frieza]

Hi.

I just recently moved in and only just realised my openreach box has no power.. someone's taken cable as they moved, so I'm over my activation date with no Internet 

[Debbie-TalkTalk]

Hi Frieza

My colleague in the Faults Team has advised that an engineer visit has already been arranged for today - 8am -1pm

[Debbie-TalkTalk]

Hi Frieza

I've asked our Faults Team to make contact with you to arrange an engineer visit.

Thanks

[Frieza]

Yes I need an engineer. No it was not known it would need installing at the property 

[Debbie-TalkTalk]

Hi Frieza

Thanks for the additional information.

Just to confirm, did the engineer not come into the property to complete the installation?

[Gliwmaeden2]

Staff  will be back on here during the day. 

I'll link this in on your other thread too, @Frieza.

[Frieza]

I just found out my wires to my modem cut also I will need to have an openreach engineer visit

[Frieza]

 

[Frieza]

Not the eero box. but the device you plug into it on the wall 

[Michelle-TalkTalk]

Hi Frieza,

I'm sorry for the delay. Can I just confirm, do you mean the router?

Thanks

Michelle