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FIbre Support

Get expert support with your Fibre connection.

Openreach box missing plug socket

Frieza
Chatterbox
Private Message TalkTalk

on ‎24-12-2023 04:52 PM

Message 10 of 10

Hi.

I just recently moved in and only just realised my openreach box has no power.. someone's taken cable as they moved, so I'm over my activation date with no Internet 

Marshall
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9 REPLIES 9

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Debbie-TalkTalk

‎29-12-2023 11:03 AM - edited ‎29-12-2023 11:03 AM

Message 1 of 10

Hi Frieza

 

My colleague in the Faults Team has advised that an engineer visit has already been arranged for today - 8am -1pm

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Frieza

on ‎29-12-2023 09:30 AM

Message 2 of 10

Hi Frieza

 

I've asked our Faults Team to make contact with you to arrange an engineer visit.

 

Thanks

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Frieza
Chatterbox
Private Message TalkTalk

on ‎28-12-2023 11:23 AM

Message 3 of 10

Yes I need an engineer. No it was not known it would need installing at the property 

Marshall

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Frieza

on ‎28-12-2023 09:43 AM

Message 4 of 10

Hi Frieza

 

Thanks for the additional information.

 

Just to confirm, did the engineer not come into the property to complete the installation?

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎27-12-2023 11:10 PM

Message 5 of 10

Staff  will be back on here during the day. 

 

I'll link this in on your other thread too, @Frieza.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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Frieza
Chatterbox
Private Message TalkTalk

on ‎27-12-2023 10:44 PM

Message 6 of 10

I just found out my wires to my modem cut also I will need to have an openreach engineer visit

Marshall
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Frieza
Chatterbox
Private Message TalkTalk

on ‎27-12-2023 10:45 AM

Message 7 of 10

20231223_104313.jpg

 

Marshall
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Frieza
Chatterbox
Private Message TalkTalk

on ‎27-12-2023 10:44 AM

Message 8 of 10

Not the eero box. but the device you plug into it on the wall 

Marshall
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Anonymous
Not applicable
Staff
Private Message

on ‎27-12-2023 07:50 AM

Message 9 of 10

Hi Frieza,

 

I'm sorry for the delay. Can I just confirm, do you mean the router?

 

Thanks

 

Michelle

 

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