Openreach question

[yern01]

I have requested a visit from Openreach to make some changes to the broadband infrastructure at my house but they are not responding. Does anyone here know of a way  to gee them up ?

[Chris-TalkTalk]

OK thanks, appointment has been booked for this afternoon (25/11/2024 pm)

Chris

[yern01]

I was given a date  but as I was told that I would receive a confirmation (text or email) I didn't make a note of it.

[Chris-TalkTalk]

Hi yern01,

Were you given a date for the engineer visit?

Chris

[yern01]

I received a call from the LVR team yesterday confirming that an Openreach engineer visit had been booked and that I would receive a confirmation text or email but haven't received anything yet. How ca I check what is happening ?

[Chris-TalkTalk]

OK thanks. Looks like it's been referred to our LVR team, they'll contact you to discuss moving the socket. They will then book the appointment with Openreach 

Chris

[yern01]

Yes, the service currently enters my house through a wooden window frame which is soon to be replaced by a UPVC ferame. Rather than drilling a hole in  this new frame, I want the cable to enter through a door frame and the  master socket relocated to my hall.

[Chris-TalkTalk]

Hi yern01,

Are you having your master socket moved? Have you been contacted by our LVR team?

Chris

[yern01]

I should have pointed out that I have requested this via Talktalk. They took a bit of persuading but eventually agreed.

[Gliwmaeden2]

You should be ordering this through Talktalk, @yern01.

See:

https://community.talktalk.co.uk/t5/Articles/Engineer-charges/ta-p/2207291

Chat is open today. Staff will reply after the weekend on the forum.