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FIbre Support

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Phone app not working with home broadband

Peter179
First Timer
Private Message TalkTalk

6 hours ago

Message 3 of 3

I have an old Huwawei TalkTalk router, and apps on my new Android phone do not work properly with it. They work perfectly well away from home. Can the firmware be updated, or can TalkTalk provide an up-to-date router?

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

6 hours ago

Message 1 of 3

Hi @Peter179 

 

Apologies for this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

 

Thanks

 

Debbie

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Gliwmaeden2
Community Star
Private Message TalkTalk

6 hours ago

Message 2 of 3

The firmware can't be updated and Talktalk no longer supplies this router, so it will be switched for a Sagemcom, @Peter179.

 

Please complete your community forum profile details for Talktalk staff to identify your account. 

 

Add your Talktalk phone number or account number in Personal Information. Go via your avatar, settings....SAVE CHANGES. 

Gliwmaeden2, a fellow customer.
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