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FIbre Support

Get expert support with your Fibre connection.

Please switch off Wi-Fi optimisation

WaRRioR1976
Whizz Kid
Private Message TalkTalk

on ‎05-06-2024 10:37 AM

Message 4 of 4

Hi.

I had to perform a factory reset on my router this morning and it's enabled Wi-Fi optimisation.

Please can you switch Wi-Fi optimisation off. 

Thank you.

I'm a drummer in a very well known band, I'm also a world class racing driver and crazy golf world champion 7 years in a row.
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3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message
In response to WaRRioR1976

on ‎05-06-2024 10:58 AM

Message 1 of 4

Hi

 

No option for a customer to change this themselves.

 

We are seeking more clarification for other options and will let our customers know if we get an answer from our network colleagues.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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WaRRioR1976
Whizz Kid
Private Message TalkTalk

on ‎05-06-2024 10:55 AM

Message 2 of 4

Hi Karl. 

 

That's a bit of a nuisance. I don't suppose there's any way I can do this myself in the router settings apart from manually changing channels.

 

Thanks anyway. 👍

I'm a drummer in a very well known band, I'm also a world class racing driver and crazy golf world champion 7 years in a row.
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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎05-06-2024 10:42 AM

Message 3 of 4

Hi

 

I'm sorry, we no longer have the option to turn off Optimisation.  Network teams advise that turning off optimisation will prevent data collection from the router that can impact the details we display under 'My Connection' within My Account.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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