There is no longer Talktalk staff support on here, @Talktyke72, only peer to peer sharing of experience etc.
[See the sticky notice at the top of any message board and in the Community Star signatures.]
For something like this you will need to use Live Chat, if you have enough data to reach them, or phone 03451 720088. Lines open at 9am.
https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broad...
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
