My fibre 65 contract ended 22- 9-23. I phoned on 13-9-23 and an advisor told me a good
offer was full fibre, ftth, and I agreed a new contract with an install on 28-9-23.
Next day, 14-9-23, I phoned again and cancelled the full fibre contract and asked to
change to a similar contract to the one running out.
I was passed between advisors and was told the ftth has been cancelled but l could
not talk about a new contract for a week, why not there and then l don't know. The advisor said he would call me back on Friday 22-9-23 to arrange a new contract No such
call was received so I phoned to check the reason. An advisor told me the contract for ftth had not been cancelled but she would do so. I asked again about my new contract but
was told again it could not be done yet. I asked for a confirmation email regarding cancellation but, guess what, no email. Today I have had an email from Yodel saying they are delivering a parcel from you on Thursday next, why I don't know.
Openreach have sent me many emails rgarding installtion but they finally
agreed not to turn up on Thursday.
I phoned Talktalk again today and the advisor told me to refuse the Yodel parcel and, if Openreach turn up tell them they're not required.
Again I asked about a new contract and was told someone would call me back. I asked for a confirmation email and once again no call back and no email.
At my age I can do without any stress.
Any help would be appreciated. Many thanks.
