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FIbre Support

Get expert support with your Fibre connection.

Repeated Failure of TalkTalk engineers to resolve broadband problems.

graham49
Conversation Starter
Private Message TalkTalk

on ‎17-05-2026 10:03 AM

Message 3 of 3

I’m extremely frustrated because, after we upgraded from an old slow system (copper cable)

to Fibre35, although it is sometimes faster it is very unstable and drops out frequently.

 

The change to Fibre35 happened in November and I’ve had problems ever since. As a result of talking to engineers our modem has been replaced and the firmware updated, but this has not resolved the problem.

 

Since then I’ve had about 3 or 4 further conversations with engineers but although they confidently tell me they have resolved the issue it turns out that they haven’t. On each occasion I’ve gone through all the detailed scans on the TalkTalk app, but this never reveals the nature of the problem. Possibly this is because the dropping out is very intermittent and the scan does not happen to take place during one of these periods. Generally the broadband drops out for only a few minutes at a time, though occasionally longer.

 

There is only my wife and I in the house and we are not heavy users. Website viewing or Instagram scrolling etc plus sometimes television. There seems to be no correlation between our usage and the frequency of dropouts. 

I feel I need to speak to someone more senior in management because I am getting nowhere but can’t see any way of doing this. Any suggestions welcome, please.

 

Graham

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2 REPLIES 2

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎17-05-2026 01:07 PM

Message 1 of 3

@graham49, I see that your duplicate post has been removed while I was replying!

 

Not sure why you duplicated your earlier topic?

 

The answer remains: there are no staff to help on the forum so you must contact Talktalk directly, as before, or use the complaints process.

 

There is a link to complaints at the foot of every Talktalk page.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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fr8ys
Community Star
Private Message TalkTalk

‎17-05-2026 10:16 AM - edited ‎17-05-2026 10:16 AM

Message 2 of 3

Unfortunately, support staff are no longer available here and this will require you contact TalkTalk directly as the forum is now peer to peer and this is something we are, on this occasion, unable to help you with.
Please see the link in my signature for ways to contact TalkTalk.

 

You might be better off making an official complaint and the complaints process link can be found at the bottom of each web page.

 

Good luck.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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