Request to disable Wi-Fi Optimisation.

[JimS28]

Since I have been using my new Hub 2 Router, I have had a problem where some devices lose their connection randomly.

My neighbour (also with a TT Hub 2 Router) also had this problem and it was solved by disabling his Wi-Fi Optimisation.

Please could you disable Wi-Fi Optimisation – on my Hub 2 Router – for me, also, and advise when it has been carried out.

Thanks, in anticipation,

[Debbie-TalkTalk]

Hi Jim

Our faults escalations team are now investigating this issue and they may contact you directly to discuss this further.

Thanks

[Debbie-TalkTalk]

Hi Jim

I'm really sorry for the delays.

I've chased again this morning for an update.

[JimS28]

Hi Debbie.

Any news/feedback for me on this subject, please?

Thanks,

Jim

[Debbie-TalkTalk]

Hi JimS28

Yes but our Devices Team just want to take a look to see what is causing this issue first.

I will let you know as soon as they come back to me.

Thanks

[JimS28]

Debbie.

Does this mean that my request - to have Wi-Fi Optimisation disabled - will be carried out?

[Debbie-TalkTalk]

Hi JimS28

Thanks for your reply.

I've asked our Devices Team to take a look at this now and I will post back as soon as I have further information.

Debbie

[JimS28]

Hi Debbie.

I have added my TT Landline number into my ‘Profile’, so hopefully my request – to have Wi-Fi Optimisation disabled – will now be carried out.

Many Thanks.

[Debbie-TalkTalk]

Hi JimS28

Thanks for your reply.

Please can you add your TalkTalk landline number to your Community Profile, we can then locate your line details and ask our Devices Team to take a look at this for you.

[JimS28]

Hi Debbie.

Thank you for your prompt response.  Much appreciated.

However, I have switched off and switched on, my Router many times – and the issue still continues.

I would be most grateful if – as I asked previously – you could arrange to disable Wi-Fi Optimisation on my Router, please.

This is something you have done for others (like my neighbour, and others on the community) and it does appear to be of benefit.

I look forward to hearing back from you, to confirm that my request has been carried out.

Thanks.

[Debbie-TalkTalk]

Hi JimS28

I'm sorry to hear this.

Can I just check, have you tried rebooting the router?