Return Pack Not Received

[Ross-E]

Hi there,

I received an email from TalkTalk (on the 25th September 2023) asking me to return my old router.

However I’ve still not received any returns pack or prepaid label.

Please would it be possible for one of these to be sent out to me?

Thanks in advance,

[Gliwmaeden2]

You really must start your own thread, @dilshan1, and explain:

Was this replacing old equipment so you need to return something?

Have you left Talktalk?

You will also need to complete your community forum profile details for Talktalk staff to identify your account. 

So, (1) go back to the message board and click start a topic. 

(2) Go via your avatar; settings; profile wizard. 

[dilshan1]

I haven't receive my returning bag still i am waiting for that for weeks hope i won't get charged for that.

[Michelle-TalkTalk]

Hi caramcg,

I'm sorry for the delay. Please can you create your own topic and we'd be happy to look into this for you.

Thanks

Michelle

[caramcg]

Hi I received an email also on 25th September saying that I was being sent a returns pack and I've not yet received anything.  Hold I be sent a replacement please.

thanks Cara 

[Debbie-TalkTalk]

HI Ross-E

No problem 🙂

If you do experience any further issues then please let us know.

Thanks again.

Debbie

[Ross-E]

That’s great, thank you for the quick reply.

[Debbie-TalkTalk]

Hi Ross-E

Apologies for this.

I've requested that a returns bag is sent to you, please allow 48-72hrs for this to arrive.

Thanks

Debbie