Router Broken

[SusanH117]

My router is broken, how do I get a replacement that is not the Eero.

Thanks

[Karl-TalkTalk]

Hi Susan,

Has the router arrived ok, and is all now working ?

Regards,

Karl. 

[Debbie-TalkTalk]

Hi @SusanH117 

I'm sorry to hear this.

I've ordered you a replacement router (WIFI hub) Please allow 24-48hrs for this to arrive.

Thanks

Debbie

[ferguson]

Thanks for that, you should get a response from the support team in the morning.  🙂

[SusanH117]

Stopped working altogether. No damage, just not working any longer.

I have updated my profile thank you.

[SusanH117]

No not damaged, just stopped working one day. No lights, no signal, just expired.

[SusanH117]

No, not damaged just stopped working a little while ago and so we pulled out the old one and have been using that but it's very, very old and not working well.

[AllyM]

When someone uses the work "broken" I would take that to mean physically damaged.

[ferguson]

What service/package do you have, which router do you have currently and how is it "broken?"

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.