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FIbre Support

Get expert support with your Fibre connection.

Router (Huawei-HG633) is old and unreliable

asgreen
Newbie
Private Message TalkTalk

16 hours ago

Message 4 of 4

Internet connection is slow and unreliable and there are frequent WiFi disconnects.

Working from home is almost impossible due to reliability.

Please could the router be updated to a newer model (we've had this one for many years)?

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0 Likes
3 REPLIES 3

asgreen
Newbie
Private Message TalkTalk

13 hours ago

Message 2 of 4

Thank you

0 Likes

Debbie-TalkTalk
Support Team
Staff
Private Message

14 hours ago

Message 3 of 4

Hi @asgreen 

 

I'm sorry to hear this.

 

I've ordered a replacement router for you, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with the new router.

 

Thanks

 

Debbie

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