cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

Router Malfunction

Filibrit
First Timer
Private Message TalkTalk
Message 8 of 8

I have just moved home with TalkTalk and took my old Router with me.

For some reason the router will not connect to the new line. The line has been checked by Open Reach and is fully serviceable. I have been to Support and raised tickets. Support have tried all means for a Router reset. Still it will not connect.

Think I need a replacement but how do I get one?

0 Likes
7 REPLIES 7

Message 1 of 8

Hi @Filibrit 

 

I'm so glad to hear this, thanks for letting me know 🙂

 

Debbie

0 Likes

Filibrit
First Timer
Private Message TalkTalk
Message 2 of 8

Router and WiFi now working normally.

Thanks to the Open Reach Engineer snd TT Suport ☺️👍🏻

Message 3 of 8

Hi @Filibrit 

 

How are you getting on following the engineer visit?

0 Likes

Message 4 of 8

Hi @Filibrit 

 

Thanks for your reply.

 

Please let us know how you get on following the engineer visit.

0 Likes

Filibrit
First Timer
Private Message TalkTalk
Message 5 of 8

Engineer arranged to visit today….lets hope they can sort this out quickly 😊🙏🏻

0 Likes

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 6 of 8

Hi @Filibrit 

 

Did you speak to our faults team to arrange an engineer visit? I can see that this has been passed to Openreach.

 

Thanks

 

Debbie

0 Likes

KeithFrench
Community Star
Private Message TalkTalk
Message 7 of 8

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.


Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

0 Likes