Here's my issue. After a stormy night my broadband connection is terrible. Although the hub light remains white at all times, the speed varies between zero and around 12mbps. It hits zero around every 5-10 minutes or so. At that time any connected device reports no internet signal. If im streaming ITVX or iPlayer they just go into a permanent buffer or black screen. When the speed increases they start up again. Also my phone line is super crackly.
My normal speed is 20mbps and is rock solid.
I am using a Deco mesh system and the TT routers wifi is disabled. (I have tried disconnecting the mesh and using the router wifi but no change.) The complete system has been working flawlessly since I joined in November.
Run the line test which showed no fault. Went on chat. He ignored my repeated cry that it was not a wifi problem, but a line problem and they run through all the items on the list in front of them concluding with the agent resetting my router which he claimed had solved the problem and closed the case.
I have tried running another line test and get told I cant as there is an open case yet my dashboard shows case closed.
Who can I contact to speak to as I cant get to report the fault again.
Talk about frustrating.
