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FIbre Support

Get expert support with your Fibre connection.

Router indication light.

Nknapp01
Whizz Kid
Private Message

on ‎23-08-2023 09:43 AM

Message 7 of 7

MY Router is a Huawei DG9041W. Some weeks ago the Green indication light vanished. Checking my speed for receipt and delivery is correct and otherwise all appears well. My concern is does this indicate a pending further fault? There may be some connection with recent events: The Water Board while laying a new main have caused 3 breakages to the electricity supply to a number of homes in my area. May re-connection have caused some electrical surge to damage the LED indicator light?

By chance our area has a loss of BB service for a few hours only days ago. The indicator light started to flash 'red' until service restored but still no green light.

Thank you.

NKnapp01

 

Norman.
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6 REPLIES 6

Karl-TalkTalk
Support Team
Staff
Private Message
In response to KeithFrench

on ‎23-08-2023 11:42 AM

Message 1 of 7

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Nknapp01
Whizz Kid
Private Message
In response to Karl-TalkTalk

on ‎23-08-2023 11:40 AM

Message 2 of 7

Thank you very much: Now that's what I call service!!!!

NKnapp01

Norman.
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Karl-TalkTalk
Support Team
Staff
Private Message
In response to KeithFrench

on ‎23-08-2023 11:14 AM

Message 3 of 7

Hi

 

Sure, we can swap out the router, I'll get one sent out now.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

KeithFrench
Community Star
Private Message TalkTalk

on ‎23-08-2023 11:08 AM

Message 4 of 7

I'll ask TalkTalk to replace it for you.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Nknapp01
Whizz Kid
Private Message
In response to KeithFrench

on ‎23-08-2023 10:57 AM

Message 5 of 7

May be due to my advanced years but it looked green to me. Whatever, it's missing and not helpful thank you.

Norman.
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KeithFrench
Community Star
Private Message TalkTalk

on ‎23-08-2023 09:54 AM

Message 6 of 7

On the DG8041W the light should never be green, only white, amber or red. A steady white light is normal.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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