Router issues
on 24-04-2024 09:36 AM
Message 7 of 7
For the past few weeks i've been having to reboot my router several times a day. Internet seems slow.
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6 REPLIES 6
on 25-04-2024 10:34 AM
Message 1 of 7
Hi Teagan1
Thanks for your reply.
The router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
Debbie
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on 25-04-2024 10:17 AM
Message 2 of 7
Yes please
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on 25-04-2024 08:56 AM
Message 3 of 7
Hi Teagan1
Would you like me to send a replacement router for testing?
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on 25-04-2024 08:48 AM
Message 4 of 7
TalkTalk Wi-Fi Hub
version SG4K100174
I've had it since i signed up to talktalk, maybe 6 years ago
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on 24-04-2024 11:41 AM
Message 5 of 7
Hi Teagan1
I'm sorry to hear this.
Which router do you have? When did we last send you a new router?
I've completed a line test and this is clear - no faults detected.
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on 24-04-2024 10:59 AM
Message 6 of 7
Please can you elaborate by answering these few questions:-
1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
Just prior to rebooting the router:-
a) What is the exact status of the lights on the front of the router when this happens?
b) If you have any wired connections, are they affected in the same way as wireless ones?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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