Router issues

[J5mr0071]

How do I request a new router,wi-fi keeps dropping and it seems hot at the back…

[Debbie-TalkTalk]

Hi @J5mr0071 

Apologies for this. I will order another returns bag now with a label.

Thanks

Debbie

[J5mr0071]

new talktalk router all working better...got a returns label to send old one back,but post office cant scan it,coming up invalid

[Debbie-TalkTalk]

Hi @J5mr0071 

I'm sorry to hear this.

I've ordered a replacement router for you, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Thanks

Debbie

[Gliwmaeden2]

Staff will look into this after the weekend, @J5mr0071.

Make sure that your community profile is complete so that they can identify your account. 

Go via your avatar; settings; add your Talktalk phone number or account number in Personal Information. Scroll down to find the SAVE CHANGES button.