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on 01-02-2025 10:47 PM
How do I request a new router,wi-fi keeps dropping and it seems hot at the back…
on 05-02-2025 10:52 AM
on 05-02-2025 10:47 AM
new talktalk router all working better...got a returns label to send old one back,but post office cant scan it,coming up invalid
on 03-02-2025 08:10 AM
Hi @J5mr0071
I'm sorry to hear this.
I've ordered a replacement router for you, please allow 24-48hrs for this to arrive.
Let us know how you get on.
Thanks
Debbie
on 01-02-2025 10:56 PM
Staff will look into this after the weekend, @J5mr0071.
Make sure that your community profile is complete so that they can identify your account.
Go via your avatar; settings; add your Talktalk phone number or account number in Personal Information. Scroll down to find the SAVE CHANGES button.