Router replacement request

[ogvie]

I’ve had the same router even though I’ve switched talktalk plans, my speeds have been dropping and the router keeps going down, is there a way you could send me a new router, I’ll return the old one when I get the new one.

ive put my details on my profile for you

thanks 

[Debbie-TalkTalk]

Hi ogvie

Have you received the replacement router?

[Debbie-TalkTalk]

Hi ogvie

I'm sorry to hear this.

I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie