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FIbre Support

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Router uptime

Justaskin2
Team Player
Private Message TalkTalk

on ‎04-02-2025 05:57 PM

Message 4 of 4

When I log into the router, on the home page it says:

Current connection time online for 00:15:21 day(s)

On the advanced setting page it says:

Uptime     1d 15h51m00s

 

Now I have not restarted the router almost a week, so what's occurring ? and why do the 2 pages give different figures?

 

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3 REPLIES 3

KeithFrench
Community Star
Private Message TalkTalk

on ‎05-02-2025 11:04 AM

Message 1 of 4

Try doing a factory reset of the router & if you still have problems get me a copy of the log from that time period (ignore all of the DNS entries).

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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Justaskin2
Team Player
Private Message TalkTalk
In response to KeithFrench

on ‎05-02-2025 10:56 AM

Message 2 of 4

It says Hardware   FAST5464 2.00

 

Software    SG4K100206

 

Today the advanced page says  uptime    2d 08h49m29s

 

The router homepages says        Online for 01:08:24 day(s)

 

Im guessing the uptime reading is 1 day on from yesterday so presumably thats right. But not sure how that collates with the online reading?

 

What's sparked my interest is that when I had problems a week or so ago, the agent was telling me I was turning off - resetting the router every night. I was telling him I wasn't but he wasn't having any of it!

 
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KeithFrench
Community Star
Private Message TalkTalk

on ‎05-02-2025 10:41 AM

Message 3 of 4

What make/model of router do you have & what firmware version is it running? On my Sagaemcom FAST5464 running V206, they all match up.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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