Router

[Lilyloo]

Would it be possible to get replacement router

current router keeps getting slow connections and going off altogether

lines been checked but no problems showing with them

[Michelle-TalkTalk]

Hi Lilyloo,

How are you getting on? Has the replacement router arrived?

Thanks

Michelle

[Debbie-TalkTalk]

Hi Lilyloo

Thank you 🙂

The router is on its way, please allow 48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Debbie

[Lilyloo]

Added to profile could you please confirm when router will be sent 

[Debbie-TalkTalk]

Hi @Lilyloo 

Apologies, please can you only add this information to your Community Profile.

Thanks

[Lilyloo]

REMOVED ****

[Debbie-TalkTalk]

Hi Lilyloo

I can send you a replacement router, please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie

[KeithFrench]

Slow speeds to the device is very often not a router fault at all. However, what do you mean by "going off altogether"? Which make/model of router do you have & when it goes off, what are the light(s) showing on the router at that time?