Sagemcom FAST 5364-3.00 Router Firmware Update Request

[aa2000]

Can I please request that an OCE updates my Router firmware to the latest version? It is currently on version SG4K100136.    Many thanks.

[aa2000]

Yes @Chris-TalkTalk , intermittent no throughput, resulting in me needing to refresh the webpage(s).  

[Chris-TalkTalk]

Sorry about this, I don't think the update is going through. I can see if our product team can push the update through. Could I just ask if there's any particular reason why you requested the update, are you experiencing any problems?

Chris

[aa2000]

@Chris-TalkTalk  Hmm, no signs here of anything happening? 

[Chris-TalkTalk]

OK I've stated the update, please don't switch off your router

Chris

[Chris-TalkTalk]

OK thanks. I'll give it another try now

Chris

[aa2000]

Ok @Chris-TalkTalk , router has been switched off for 30 minutes and is now switched on again.  

[Chris-TalkTalk]

Hi aa2000,

It looks as though the update has failed. If it's convenient could you switch your router off and leave it off for at least 30 minutes then switch back on and let me know when you've done this. I'll then try the update again

Thanks

Chris

[Chris-TalkTalk]

No problem 🙂

[aa2000]

Ok thanks. 

[Chris-TalkTalk]

OK, I'll start the update now, please don't switch off your router

Chris

[aa2000]

Yes please, right now would be good.  Thanks @Chris-TalkTalk   😊

[Chris-TalkTalk]

OK thanks. Do you want me to update the firmware now, it can take up to 10 minutes to complete

Chris

[aa2000]

Hi @Chris-TalkTalk , it's 4779.  Thanks

[Chris-TalkTalk]

Hi aa2000,

Could you let me know the last 4 digits of the router serial number

Thanks

Chris