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FIbre Support

Get expert support with your Fibre connection.

Service Status says fault but text says different!

jackieh2009
Insightful One
Private Message TalkTalk

on ‎09-10-2023 12:53 PM

Message 22 of 22

Hi Guys,

 

Please can you have a look at my broadband connection?

 

My landline failed last Tuesday 3rd October and was repaired by Openreach on Thursday 5th but the broadband download speed is slower by a good 15% since the repair.

 

I did a line test on TT website. Service Status says there is a fault, but I’ve received a text that says if any further issues do this……..So I’m not sure if it is being treated as a new fault or not.

 

Would appreciate your help please 🙂.

Thanks,

Jackie

.
Just A Cheshire Kid In Elegant Heels (2009 pairs in stock) © SD, 2009
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21 REPLIES 21

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎09-10-2023 01:41 PM

Message 21 of 22

Hi

 

All line tests are clear and the profile is set correctly.

 

Have you tried a 30 minute power down of the router to reset the session ?

 

Thanks  

Karl. 

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