Shell migration and internet stopped working

[sanjumax]

Got an email to say we have been successfully migrated from shell to talk talk and the next day through internet stopped working. Spent hours on the phone with tech support guys from talk talk and they couldn't find any faults . They sent a' in home" engineer to look at any faults and he confirmed that this is an open reach issue and needs an open reach engineer visit. In the meantime , talktalk has closed my case as " resolved" with still no internet access. When I tried to raise this with the chat team - they don't seem to have much clue. Any ideas on who I need to contact as both the telephone tech support and chat team are hopeless! 

[fr8ys]

Staff here are found to be the most helpful, even if not in real time as they deal with posts in date order.

I will escalate for you so you should, hopefully, hear some time tomorrow.

They may ask more questions so keep a look out on this thread.