Shell router appears to work but the network is not found by any devices

[UrbanGull]

For the past few weeks, the signal came and went at random times. It has now been gone for more than 12 hours. The light is blue (as it should be), sometimes with no flashing, and the landline works, but no device can connect to the internet. Can someone advise? Thank you.

PS Since I recently migrated from Shell and it's a Shell router, testing it is not an option. When I tried running the connection test, within seconds, it took me back to the start of the test, with no results.

[Michelle-TalkTalk]

Morning,

I've been advised that to get the help you need please give the dedicated Shell Migration team a call on 0345 172 0088, they'll be able to help.

Thanks

Michelle

[ferguson]

The support team here will be happy to help. Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond when they are back online tomorrow.