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FIbre Support

Get expert support with your Fibre connection.

Slow Broadband

CHW_Cornwall
Team Player
Private Message

on ‎12-10-2023 06:57 PM

Message 5 of 5

I am currently on Fibre 35.  I have carried out the recommended in-home checks of my wi-fi router including changing the channel numbers and I am not achieving download speeds in excess of 14 Mbps. Often it is around 12 to 13 Mbps. The diagnostics have now recommended I open a support chat, so I would be grateful for assistance.

 

The live chat icon is not launching and an attempt to call support by telephone failed due to their systems being upgraded.

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4 REPLIES 4

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to CHW_Cornwall

on ‎16-10-2023 06:34 AM

Message 1 of 5

Hi CHW_Cornwall

 

I'm so glad to hear this, thanks for letting us know 🙂

 

I have sent you a Private Message with a link to a short survey for the Community.

 

Thanks 

 

Debbie

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CHW_Cornwall
Team Player
Private Message

on ‎13-10-2023 10:09 PM

Message 2 of 5

Debbie, that has done the trick!  I switched the router off for over 12 hours while I was at work today and on switching it back on this evening, I am achieving my expected speed.  Many thanks for your assistance.

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎13-10-2023 06:28 AM

Message 3 of 5

Hi CHW_Cornwall

 

I'm sorry to hear this.

 

I've completed a line test which hasn't detected any faults and your line is in sync at 40mb.

 

Please can you power down the router for a full 30 minutes and then run another speed test?

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎12-10-2023 08:37 PM

Message 4 of 5

Your post is in the queue for attention, @CHW_Cornwall. Staff to be back during the day. 

 

They respond Monday to Friday. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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